Terms of service

Effective November 8, 2026 · For businesses that use Owner Relay

The short version

• Owner Relay watches your Facebook Page's Messenger inbox, logs every inquiry, alerts your staff, and on the paid plan answers common questions using only the facts you approve.
• It does not promise bookings, and it never confirms availability or special prices. Those always go to your staff.
• It depends on Meta. If Meta changes its rules or restricts your Page, Owner Relay may stop working until that's fixed.
• Founding customers pay the monthly price for their region (for example $49 in the US or ₱1,499 in the Philippines), locked for 6 months, with no setup fee. You pay monthly by card in your own currency.
• Cancel any time by email. Service runs to the end of the month you've paid for. No long-term contract.

1. This agreement

These terms are the agreement between Owner Relay ("we", "us") and the business that signs up for the service ("you"). By connecting your Facebook Page, accepting an invoice, or otherwise using the service, you agree to these terms and to our privacy policy. The person accepting confirms they have authority to bind the business.

Owner Relay is not made, endorsed or supported by Meta. Facebook and Messenger are trademarks of Meta Platforms.

2. What Owner Relay does

Once you connect your Facebook Page, Owner Relay:

• receives the messages guests send to your Page through Messenger and saves each conversation as an inquiry;
• sends your staff a Telegram alert for each new inquiry, with a link to the conversation;
• records when the guest first wrote, when your team first replied, and whether the inquiry was booked or lost; and
• sends you a weekly report with your inquiries, how many went unanswered, your typical reply time, and bookings.

On the paid plan, Owner Relay also:

• replies to common questions automatically, using only the "approved facts" you've given us (prices, services, hours, capacity, policies);
• pulls out the customer's name, contact details and what they want, such as dates, quantities or the service they need;
• hands the conversation to your staff in the Page inbox whenever a person is needed, and tells the guest a team member will confirm shortly; and
• reminds your staff about unanswered handoffs at 30 minutes, 2 hours, and before Meta's 24-hour reply window closes.

The free plan includes the inquiry log, staff alerts and the weekly report, without automated replies.

3. What Owner Relay doesn't promise

• Bookings or revenue. Owner Relay helps you answer faster and lose fewer inquiries. Whether a guest books is up to the guest and your team. Estimates in your weekly report, such as the value of missed inquiries, are estimates.
• Availability or prices. Owner Relay will not confirm that a date is open, agree to a discount, or make an exception to your policies. It hands those to your staff, and your staff must answer them.
• Perfect answers. Automated replies come from an AI model and can occasionally be wrong or awkward, even with accurate facts. Replies are only as good as the facts you give us, so keep them current.
• Anything Meta controls. Owner Relay runs on Meta's Messenger Platform. Meta only allows automated replies within 24 hours of a guest's last message, and it can change its rules, delay messages, or restrict a Page or app at any time. We'll tell you when that affects you, but we can't override it.
• Alert delivery. Alerts go through Telegram, which we don't control. Check your Page inbox as usual.
• Uptime. We work to keep Owner Relay running and fix problems quickly, but we don't guarantee it will be available without interruption.

Owner Relay is not a booking system, payment processor or replacement for your staff.

4. Your responsibilities

• You must be an admin of the Facebook Page you connect, and you must be allowed to use it for your business.
• You must follow Meta's terms and Messenger policies, and the laws that apply to you, including the Philippine Data Privacy Act.
• You are responsible for the approved facts. Tell us when your rates, packages or policies change.
• Your staff need to respond to handoffs. Owner Relay can't answer the questions it is designed to pass on.
• Your own privacy notice should tell guests that you use service providers to manage inquiries. You can link to our privacy policy.
• Keep your Telegram alert group limited to staff who need it.
• Don't use Owner Relay to send spam, promotional blasts, or anything unlawful or misleading, and don't resell it without our written agreement.

5. Your data

Your guests' conversations and inquiry records belong to you. We process them only to provide Owner Relay to you, following your instructions and our privacy policy. Under the Data Privacy Act you are the personal information controller and we are your personal information processor. These terms and the privacy policy together are our data processing agreement. If you need a separately signed agreement, ask us and we'll provide one.

You can ask for a copy of your data at any time. We won't publish your business name, results or guest conversations, for example in a case study, without your written permission.

6. Pricing and payment

Free plan

The free plan costs nothing. We may change or end it with 30 days' notice by email.

Founding customer offer

The first 10 paying customers, worldwide, get:

• the monthly price for your region shown on ownerrelay.com when you sign up (for example US$49 in the United States or ₱1,499 in the Philippines), locked for your first 6 months of paid service;
• no setup fee; and
• no charge until go-live, meaning the day automated replies are switched on for your Page.

After the 6 months, the standard monthly price applies. We will email you the amount at least 30 days before it changes.

Paying

• We invoice monthly in advance, in the currency of your region's price.
• You can pay by card, Apple Pay or Google Pay through our payment processor, Stripe, or by international bank transfer. Payment is due within 7 days of the invoice date.
• Prices don't include taxes. If your country charges VAT, GST or a similar tax on services bought from abroad, you account for it yourself under its reverse-charge rules, unless your invoice shows the tax.
• Owner Relay is sold to businesses only. By signing up, you confirm you are buying it for a business.
• Transfer fees charged by your bank or wallet are yours to cover.
• If a payment is more than 14 days late, we'll send a reminder and may pause automated replies and alerts until it is paid. Your data is kept while service is paused.
• We may change the standard price with at least 30 days' notice by email. Price changes never apply during a founding customer's locked 6 months.

7. Cancellation

• Cancel any time by emailing hello@ownerrelay.com. There is no minimum term.
• Cancellation takes effect at the end of the month you've already paid for, and we won't invoice you again. We don't refund partial months.
• Disconnect Owner Relay from your Page in Meta Business Suite settings once service ends.
• We delete your guest data within 30 days of the end of service. Ask before then if you want a copy.
• The founding price ends when you cancel. If you come back later, the standard price applies.

8. Suspension and ending service

We may suspend or end your access if you break these terms, don't pay, put guests or other customers at risk, or if Meta requires it. Where we can, we'll warn you first and give you a chance to fix the problem.

If we decide to stop offering Owner Relay altogether, we'll give you at least 30 days' notice and refund any amount you've prepaid for time after service ends.

9. Changes to the service and these terms

We improve Owner Relay regularly and may change how it works. If we make a change that materially reduces what you're paying for, or change these terms in a way that matters to you, we'll email you at least 14 days before it takes effect. If you don't agree, you can cancel before the change applies. The updated terms are always posted on this page with a new effective date.

10. Disclaimer

Apart from the commitments written in these terms, Owner Relay is provided as it is and as available. To the extent the law allows, we make no other promises, including implied promises that it will suit a particular purpose or be free of errors.

11. Limit on liability

To the extent the law allows:

• we are not liable for lost bookings, lost profits, lost revenue, or indirect or consequential losses, even if we were told they were possible; and
• our total liability for any claim connected with Owner Relay is limited to the amount you paid us in the 3 months before the event that caused the claim.

These limits don't apply to liability that can't be limited by law, such as fraud.

12. Claims caused by your content

If someone brings a claim against us because of your approved facts, your messages to guests, or your breach of these terms, Meta's terms or the law, you agree to cover our reasonable costs of dealing with it.

13. Governing law and disputes

These terms are governed by the laws of the State of Maine, United States. Nothing in them takes away rights you have under laws that can't be waived, including Philippine data privacy law.

If something goes wrong, email us first. We'll try in good faith to resolve it within 30 days before either of us takes formal action.

14. Contact us

Owner Relay
Topsham, Maine, United States
hello@ownerrelay.com